We then called reception to ask for a double adaptor so that we could charge our phones the response was 'we don't have one'. In my opinion we shouldn't have even needed to ask? She then said 'well now I have to walk back to the casino to fetch only two glasses'. The lady had no wine glasses and said 'we should have asked' - which we did. It took about 30min for the wine to eventually get to our room. My boyfriend calls rooms service to order a bottle of wine his exact words were 'can we please get a bottle of wine and two glasses'. I then was luckily able to book a massage that was a complete waste of money. Basically there was just no accommodating, nothing to help us out. We were then told by one of the people in the front that we should go across the road to the mall while we wait. We then went back to reception to see if there was anything they could do to help us (as this was also valentines day). The food was not great and service was so slow. We went to go grab food at the one 'pub type' restaurant as it was the only one open. When we got there, we were told you can only book in at this specific time which made us have about 3 hours to wait. When we booked it gave us an option to check in at our preferred time. My boyfriend and I went to Golden Valley for Valentines Day. Hotels near University of the Western Cape.Hotels near Mountain Mill Shopping Centre.

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